Privacy Policy

Jake's Bakes LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at jakes-bakes.com (the “Site”) and purchase our products. This policy applies only to information collected through our Site and does not cover information collected offline or through other means.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Place an order on our Site
• Create an account
• Subscribe to our newsletter
• Contact us by phone, email, or contact form
• Participate in promotions, surveys, or referral programs

This information may include:

• Name, email address, and phone number
• Delivery address
• Payment information (processed securely through our third-party payment processor; we do not store full payment card details on our servers)
• Order history and preferences
• Account login credentials
• Communications you send to us

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on the Site
• Referring website or source
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. Cookies are small data files stored on your device that help us remember your preferences and shopping cart contents. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of our Site may not function properly without cookies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivery
• Communicate with you about your orders, account, and customer service inquiries
• Send you order confirmations, delivery updates, and receipts
• Process payments and prevent fraud
• Personalize your experience and improve our Site and products
• Send promotional communications (with your consent), including newsletters and special offers
• Administer referral programs, rewards, and promotions
• Respond to your questions, comments, or requests
• Comply with legal obligations
• Enforce our Terms and Conditions

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment Processing: To securely process your payments (e.g., Square)
• Delivery: To fulfill delivery of your orders
• Communication: To send order confirmations and updates via email or SMS
• Analytics: To help us understand how visitors use our Site

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government investigation, consistent with applicable New York State and federal law.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email of any change in ownership or uses of your personal information.

4. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure payment processing, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order and transaction records are retained for a minimum of three years as required by New York State tax and business regulations. Account information is retained until you request account deletion.

6. Your Rights Under New York Law

As a New York resident, you have the following rights regarding your personal information:

• Right to Know: You have the right to request information about what personal data we have collected about you, how it is used, and with whom it has been shared.
• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correct: You have the right to request that we correct any inaccurate personal information we hold about you.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (such as legal obligations or ongoing transactions).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Children's Privacy

Our Site and products are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

8. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms such as Facebook and Instagram. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Social Media

When you interact with our social media pages (such as Facebook or Instagram), the social media platform's own privacy policy applies. We may use social media features (e.g., share buttons) on our Site, and your interaction with these features is governed by the respective platform's terms and privacy policy.

10. Email Communications

If you subscribe to our newsletter or provide your email address, we may send you periodic emails about orders, promotions, and other information related to our business. You can opt out of receiving marketing emails at any time by clicking the unsubscribe link included in each email or by contacting us directly. Transactional emails (such as order confirmations) cannot be opted out of as they are necessary to fulfill your orders.

11. Referral Program

If you participate in our referral program, we collect your referral information and the contact information of those you refer. Referral contacts will receive a one-time communication from us about the referral program and may opt out of further communications at any time.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us:

• Jake's Bakes LLC
• Address: Schodack, NY 12033
• Phone: 518-573-4480
• Email: Contact@Jakes-Bakes.com